Rio 2016 Olympics : analysis of the tourist perception of quality using TOURQUAL / Tiago Savi Mondo, Osiris Ricardo Bezerra Marques, José Manoel Gonçalves Gândara

Mondo, Tiago Savi | Bezerra Marques, Osiris | Gonçalves Gândara, José Manoel

The Rio 2016 Olympic Games was a mega event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists, and the study analyzes tourists perceptions of quality. This is a quantitative, exploratory, descriptive research using a survey and based on the Tourqual indicators. Interviews of 1912 tourists were carried out throughout the event.

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